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Success is measured by what your customers say about you
Manage Mobility has been providing a custom solution for the Navy and Marine Corps accounts since 2006. They were willing to jump in and help our team figure out a solution that would allow the Sprint mobile broadband connection manager software comply with the United States Navy computer restrictions. Manage Mobility's customized solution offers 50 different "bells and whistles" to the customer to configure as they see fit. Because of Manage Mobility's solution, Sprint is the preferred provider of mobile broadband air cards for Navy and Marine Corps NMCI laptops. We also migrated all our NMCI ordering to Manage Mobility to provide a more timely response to their orders. Manage Mobility’s customized reports and enhanced services, such as testing and activating devices, has allowed us to provide better ordering process for Blackberries for the Navy and Marines.
I was first introduced to Manage Mobility by the Air Force CE who advised me that they were available to help with issuing my orders and with deployment of large projects that had special requirements that Sprint could not do internally. I met with the team at Manage Mobility and provided them with the customer requirements; they provided me with a comprehensive process document and then they processed the order with no errors. I have been working with Manage Mobility for over a year and a half now and the one thing that remains constant is their flexibility and their desire to support me and help me increase my numbers by allowing me to stay in front of my customers while they handle everything else.
We had an issue with meeting the ARMY/AIR Force BPA requirements and heard about Manage Mobility. They came into the project and met every stated contractual need in only 2 months, that included web ordering portal, staging, and reporting. Manage Mobility really helped us accomplish a challenging project and did it without incident.
Manage Mobility has done a remarkable job of inputting orders, staging devices to accommodate special customer requests, and providing monthly reporting data as is required by the terms and conditions of the Army / Air Force BPA. They continually conduct needs assessment to ensure processes are current as well as proactively developing new processes in order to produce opportunity for new business on the BPA. Manage Mobility’s support and ability to act quickly is an added benefit that further enhances the superior customer experience Sprint strives to provide.
I just wanted to reach out and say thank you to your team for all of your hard work and support. This is the first time that I have had the privilege of working with your people and they have gone far above and beyond what anyone could expect. The order that we received from McChord AFB represents the first business that we have done with this facility in years and was such an important and strategic sell for us. MM saw to it that the customer was handled with such prompt and professional service, that I’m sure this will be the first of many orders to come. Manage Mobility is a real asset to Sprint and our customers - Thanks again!
I wanted to thank the Manage Mobility Team for making my 3000+ unit order a HUGE success. Your attention to detail to so many requirements and ability to roll out this many phones & datacards in such a short amount of time is to be commended. Because of your hard work and support, Sprint is being considered for additional units. Thank you again, I look forward to working with you on the next large rollout!