Wireless Services

5 Relationship Support Functions

Understand & Develop
Manage Mobility Listens to the customer and Sprint to fully understand the needs and pain points to then develop the systematic process to Exceed the Customers Expectations. Every Customer is provided with a Process Document as well as a flow chart to reference and understand what they can expect when buying from Sprint and using Manage Mobility.

Fulfillment
Information gathering is the key to successful automation in order fulfillment. With all the correct data, our proprietary Sales Order System (SOS) system takes over. This industry leading SOS system is designed around Sprint and the Customer's expectations providing critical communication of the order status and details. All information is real time with server redundancies built in for peace of mind.

Staging & Logistics
Making sure orders are accurate and on time is the key to having a positive Sprint experience. Through a systematic receiving and audit process, we are able to track the devices into our warehouse, through staging, back out to shipping and finally delivery to the customer with pinpoint accuracy and consistency.

Reporting
With our State of the Art, real time reporting automation, you receive order summary records, device and user details, shipping information and asset tracking, all from one location. With tools like Receipt verification, Annual user possession verification and Asset management, Sprint and the customer have the tools necessary for managing a large wireless programs.

Care
Manage Mobility provides additional Customer "CARE" to ensure the customer has a positive experience with Sprint. Our team of customer service specialists are all previous Sprint employees with over 50 years combined experience. We take pride in our one call resolution philosophy ensuring that every customer is satisfied. Manage Mobility uses a proprietary customer ticketing/call log system to track the calls, log the issues and flags necessary follow up. This automated system ensures all customers are taken care of quickly and thoroughly.