Vendor management

Source and procure new telecom vendors
Negotiate contracts including pricing, discounts, and terms
Develop and measure service level agreements (SLA’s)
Special projects and CL/IL/CRIL arrangements
Consolidate vendors, accounts, and services
Carrier/account team relationship management
Load, track, validate, and extend contract/pricing elements

Order Management

Web based eprocurement portal for multiple carriers
Fully customizable and configurable
Edit devices, rate plans, options, vendors, and access
Provisioning and porting with visual progress report
Pending order notifications with hierarchical approval options
Completed orders with full historical analysis and archiving
Order to inventory to invoice validation

Mobile Device Compliance

Receive, charge, asset tag, edit applications, transfer, backup, and test
Check devices and accessories against original order information
Configure voice, data, email, camera, internet, etc.
Features and functions enabled and disabled
Customizable inserts and information (sheets, cards, instructions)
Large scale deployments and onsite options
Overnighted to end user and working 100% to specifications

Mobile Device Management

Monitor device usage and history
Whitelist and blacklist applications and programs
Works with multiple devices and operating systems via server or cloud
Selective remote lock and wipe/BYOD compatible
Restrict and limit most features of phones and tablets
Device health monitoring and call/message rerouting
Corporate control, reporting, and protection

Inventory Management

Corporate liable (CL), individual liable (IL), and bring your own device (BYOD)
View/email upgrade eligibility status and activity change alerts
Track assets by user, device, category, and location
Change service requests for MACD activities
Validation against invoices and orders
Allocate costs correctly while integrating with HR, Finance, and IT systems
Customizable hierarchies based on any corporate structure

Invoice Management

Split billing between business and personal calls/BYOD
Process carrier billing data in all manual, paper, and electronic formats
Request billing inventory details, as well as data warehouse information
Allocate account and line item details into service types and cost centers
Archive and access past invoices with trending
Process domestic and international invoices from all carriers
Sort, review, approve, edit, and dispute invoices by specific criteria

Audit & Optimization

Invoices audited and compared to contracts as well as inventory
Dual validation with our application and expert team of Analysts
Correct billing errors quickly with status updates until credits applied
Full dispute management with research, submittal, and resolution
Optimization services include vendor, rate plan, and service changes
Exceptions administration with customizable thresholds for notifications
Issue dispute tickets directly from invoices with instant recommendations

Reporting & Analysis

Standard, premium, summary, detailed, and customized reports
300+ report types with custom criteria and delivery options
Create, save, edit, share, email, and schedule reports
Import and export in various formats and styles
Sort and edit hundreds of metrics in different screens and types
Analysis and business intelligence give insight into environment
User friendly and visually appealing reports with graphs and charts

Helpdesk Support & Customer Service

World class implementation and operations support team
Multiple layers of support including onboarding, customer care, account management, ordering, and IT
8 am to 8 pm Eastern and 24/7 options available
Tickets can be submitted via email, phone, and chat
Integration with internal customer service staff and systems
Technical Helpdesk for both wireless and wireline
End to end lifecycle management, troubleshooting, and resolution

Consulting & Training

Develop and communicate corporate telecom policies
Create companywide standard operating procedures (SOP’s)
Implementation and program support at multiple levels with industry leading experts
Transition between CL, IL, and CRIL/BYOD
Project/program management by certified specialists
Telecom, TEM, and WMM expertise with over 400 years of combined experience
On and off site resource training and internal process improvement